Questions
Direct answers.
Where something is configurable, the default and the range are below rather than the phrase "it depends".
Yes. They enrol the phone once with a code you issue, then check in inside the site's geofence, 150 metres by default, anywhere from 25 to 5000. You can also require the site network or a reception QR, and you choose whether any one of those is enough or all of them must pass. Off-site check-in is a setting; when it is on, those check-ins are flagged rather than hidden.
The check-in is queued on the phone and replayed when the connection returns, carrying the time it actually happened rather than the time it was sent. The server accepts a punch up to two days old for this reason, and rejects anything dated more than five minutes into the future.
AI24F, TM-AI03FP, Q8 and Q9, connected through the TmAi24f gateway. AI24F and Ai03FB additionally carry a recorded certification against physical units. If you already have terminals on the wall, tell us the models and how they are connected, there may be nothing to replace.
The terminals keep working and keep recording. When the connection comes back we collect everything that happened while it was out, and nobody has to retype a thing. If the same check-in reaches us twice it still counts once, so nobody ends up with double hours.
Yes. A shift that starts at 22:00 and finishes at 06:00 counts as one night's work on the day it started, not two half days. And somebody who works a morning and comes back for the evening is on one split shift, with the allowance for it added automatically if you pay one.
You tell us what to do, and we do it every time. Some managers want the day held back for a person to look at. Others want the shift's finishing time used, or the normal length of that shift paid from when the person arrived, or a cap so nobody is ever paid for sixteen hours by accident. You also choose how long to wait after the shift should have ended before any of that kicks in.
By your rules, not ours. You set the limits: hours in a day, hours in a week. Anything past the daily limit counts as overtime that day, and anything past the weekly limit counts too. Sundays and public holidays can pay differently again, and you decide which rate wins when a public holiday lands on a Sunday. If your agreement or your union works another way, tell us and we will set it up that way. We have not yet met a rule we could not fit.
Yes, and the fix is part of the record rather than a note in someone's head. A manager can enter the hours by hand, add a missing check-in or check-out, mark a day as leave, sick or a day off, and reopen a day that was signed off too early. Each change asks for a reason, and the reason stays with the day, so months later you can still see who changed what and why.
No. It does the part before payroll: collecting the hours, getting them checked, and handing over a clean set your managers have signed off. Once a month is closed those figures are locked, so what payroll receives cannot quietly change afterwards. We can send them as a file, or connect straight to your payroll through its API or web service. Tell us what you use and we will make the two talk.
Anywhere people work shifts, and especially where they work them across more than one site. Hotels are where it grew up, with several properties, departments running at different hours and people working through the night, so it copes well with a complicated operation. The same pressures turn up in shops, care homes, security, facilities and restaurants, and it suits those just as well.
Not answered here?
Ask us directly. A question about your own operation is more useful than a longer list.